Decyphr, Inc. (“Decyphr,” “we,” “us”) provides the Decyphr mobile app and the website decyphr.co (together, the “Service”). This Privacy Policy explains what information we collect, how we use it, who we share it with, how long we keep it, and the choices you have. By using the Service you agree to this Privacy Policy and our Terms of Service.

Decyphr is for people 13 and older and is not directed to children under 13.

1. Information we collect

Account information. When you create an account we collect your email address and, if you sign in with Apple or Google, the identifier and any name or email those services share with us. We do not use passwords; sign-in is by a code sent to your email or by Apple or Google sign-in.

Onboarding and profile answers. During onboarding we ask a few questions about you and what you want from Decyphr (for example your age range, gender, relationship situation and goals). We store your answers with your account to tailor the experience.

Content you submit. The core of Decyphr is interpreting text conversations. You submit screenshots of conversations and a short written context. Those screenshots and that context are your content. They will often contain messages written by, and information about, other people. You are responsible for having the right to share what you submit (see the Terms of Service).

Generated output. We create and store the interpretations, flags, names and share cards that Decyphr generates from your content, so you can revisit them in your history.

Purchase information. If you subscribe, Apple or Google processes the payment. We receive subscription status, the product purchased, and transaction or receipt identifiers through our subscription-management provider. We do not receive or store your card number.

Usage and diagnostic information. We collect information about how the app is used, such as the screens you visit, the actions you take, whether a generation succeeded, your app version and device type, and timestamps. We collect crash and performance reports when the app fails. We do not collect precise location. Network information such as your IP address is processed transiently by our service providers to deliver the Service.

Support and feedback. If you email support@decyphr.co or submit a feature request or problem report in the app, we collect what you send us.

2. How we use information

We use information to:

• provide the Service, including generating interpretations from your content with artificial-intelligence models and storing your history;

• create and secure your account and sign you in;

• process subscriptions and confirm what you are entitled to;

• keep the Service safe, prevent abuse and fraud, and enforce usage limits and our Terms;

• respond to support requests and feedback;

• understand how the Service is used and fix problems;

• operate, evaluate, improve, develop and train or improve Decyphr’s products, systems and models, where implemented and permitted by law;

• comply with legal obligations and protect our rights.

A note on model training. As of the effective date, Decyphr does not train its own artificial-intelligence models on user content. We reserve the right to use user content and data derived from it to evaluate, improve, develop and train Decyphr systems and models in the future, where legally permitted. If we begin doing so, we will update this Privacy Policy and provide any notice or choices that applicable law requires.

3. How artificial intelligence processes your content

To generate an interpretation, we send your screenshots and context to third-party providers of artificial-intelligence models. Under our current arrangements, these providers process your content on our behalf subject to contractual restrictions on how they may use it, including restrictions on using your content to train their own models, and they may retain content for a limited period for safety and abuse monitoring under their own terms. These statements describe our current arrangements. If our providers or these practices materially change, we will update this Privacy Policy and provide any notice or choices that applicable law requires.

4. When we share information

We share information with:

• Service providers that help us operate the Service, such as cloud hosting and storage, artificial-intelligence model providers, sign-in and email delivery, subscription management, analytics, crash reporting and customer support tools. They process information for Decyphr subject to contractual restrictions and applicable law, including for the operational, security and compliance purposes those services involve.

• Apple and Google, which process subscription payments under their own privacy policies.

• Other people at your direction, for example when you save or share a share card.

• Legal and safety recipients when we believe disclosure is required by law, legal process or a government request, or is necessary to protect the rights, property or safety of Decyphr, our users or others.

• A successor if Decyphr is involved in a merger, acquisition, financing or sale of assets, in which case information may be transferred as part of that transaction.

We do not currently sell personal information, and we do not currently share it with third parties for their own advertising. If our practices change, we will update this Privacy Policy and provide any notices and choices that applicable law requires.

5. How long we keep information

We keep your account, onboarding answers, content and generated output for as long as your account exists.

Deleting a Decyphr. When you delete an individual Decyphr in the app, its screenshots, context, interpretation, flags and name are removed from our active systems immediately. Content-free operational records of the request (for example that a generation occurred and what it cost) are kept.

Deleting your account. When you delete your account in the app, your account, onboarding answers, content, generated output and history are removed from our active systems immediately on completion.

What can remain after deletion. Some information may remain after you delete a Decyphr or your account, for these reasons:

• residual copies in encrypted backups and logs, which are kept for a limited period and then expire, and which are not accessible to any user;

• subscription and transaction records held by Apple, Google, our subscription-management provider and us, which are retained as financial records;

• usage and diagnostic information that is not linked to your identity;

• security, abuse-prevention and fraud records;

• feature requests and problem reports you submitted in the app, which are kept without their link to your account but may contain anything you wrote in them;

• information we are required by law to keep, or that is needed to resolve disputes or enforce our agreements;

• de-identified or aggregated information;

• content or derived data used for product improvement or model training where we have begun such use and it is permitted by law (see section 2).

6. Your choices and rights

• Delete a Decyphr at any time from your history.

• Delete your account from Account → Delete account in the app. Deleting your account does not cancel a subscription; manage or cancel subscriptions through the App Store or Google Play.

• Access or correction. You can see your content and history in the app. For other requests, email support@decyphr.co.

• Analytics. Usage information is collected under a pseudonymous identifier tied to your account while you are signed in.

Depending on where you live, you may have additional rights under applicable privacy law, such as the right to access, correct, delete or obtain a copy of your personal information. To make a request, email support@decyphr.co from the address associated with your account. We will verify your identity and respond as the law requires. Where applicable law gives you a right to appeal our decision on a privacy request, you may appeal by replying to the decision email or by contacting support@decyphr.co. We do not discriminate against you for exercising your rights.

7. Security

We protect information with administrative, technical and physical safeguards, including encryption in transit and at rest, access controls that isolate each user’s content, and time-limited access links for stored images. No system is completely secure, and we cannot guarantee the security of your information.

8. Age requirement

The Service is for people 13 and older and is not directed to children under 13. We do not knowingly collect personal information from anyone under 13. If you believe a child under 13 has provided us information, email support@decyphr.co and we will delete it.

9. Where information is processed

Decyphr is operated from the United States and, at launch, offered in the United States. Information is stored and processed in the United States and in other countries where our service providers operate. If you use the Service from outside the United States, you understand that your information will be processed in the United States.

10. Changes to this policy

We may update this Privacy Policy from time to time. We will post the updated policy at decyphr.co/privacy with a new effective date. For material changes, we will provide notice as required by applicable law, and we will obtain your consent where applicable law requires it.

11. Contact

Decyphr, Inc.
1401 Lavaca St STE 84942, Austin, TX 78701, USA
support@decyphr.co